These Terms of Service ("Terms") are between Score Infinity, LLC ("Company", "we", "us") and the customer ("Customer", "you"). They govern your access to and use of the Site and Services. Additional documents that form part of these Terms: Order Form, Service Level Agreement (SLA), Data Processing Addendum (DPA), Acceptable Use Policy (AUP), and any mutually signed agreement.
1. Parties & Scope
These Terms govern access to Score Infinity's SaaS platform, APIs, professional services, support, and related documentation (the "Services").
2. Definitions
"Services": the SaaS platform, APIs, documentation, professional services, support, and related offerings provided by Company. "Customer Data": all data submitted by or for Customer through the Services.
3. Account Registration
You must provide accurate information and maintain account security. You are responsible for activity under your account. We may suspend accounts for breach or security concerns.
4. Subscriptions, Trials and Payments
Trials
We may offer trial periods as described at signup. Trial conversions and billing follow the Order Form or site flow. Trials may be limited in features and support.
Subscriptions
Fees, billing cycles, and payment terms are set out in the Order Form or checkout. Unless otherwise specified, fees are non-refundable.
One-time purchases and professional services
Invoiced per agreement and due net 30 unless agreed otherwise. Customer is responsible for taxes, fees, and duties.
5. Refunds & Cancellations
Refunds are provided only as set out in the Order Form or as required by law. Except as stated, fees paid are non-refundable.
6. Service Levels & Support
SLA: Where contracted, specific uptime targets and remedies will be defined in the SLA. Support: Standard support is via email; premium support tiers available under separate agreement.
7. Acceptable Use Policy (AUP)
You must not use the Services to: violate laws or infringe rights; transmit malware, spam, or harmful content; attempt unauthorized access, security scanning or testing without authorization; reverse engineer Company software or circumvent technical protections. Violation may lead to suspension or termination.
8. Intellectual Property
Company IP: Company retains all right, title and interest in the Service, software, documentation, and Company Confidential Information. Customer IP: Customer retains ownership of Customer Data and intellectual property in materials it provides. License: Subject to payment and compliance, Company grants Customer a limited, non-exclusive, non-transferable license to use the Services during the subscription term.
9. Confidentiality
Each party will protect the other's confidential information with reasonable care and not disclose except as permitted. Confidentiality obligations survive termination for three (3) years (or longer for trade secrets).
10. Warranties & Disclaimers
Company warrants that it will provide the Services in a professional manner consistent with industry standards. EXCEPT FOR THE FOREGOING, THE SERVICES ARE PROVIDED "AS IS" AND COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
11. Limitation of Liability
IN NO EVENT WILL COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. COMPANY'S AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR TEN THOUSAND DOLLARS ($10,000), WHICHEVER IS GREATER.
12. Indemnification
Customer will indemnify Company against third-party claims arising from Customer Data, Customer's use of Services in violation of these Terms, or Customer's negligence or willful misconduct. Company will indemnify Customer for third-party claims that the Services, as provided, infringe a third party's U.S. patent, copyright, or trade secret, subject to Company's control of defense and remedy.
13. Term, Suspension and Termination
Term: the subscription term is specified in the Order Form. Termination for convenience: either party may terminate per the Order Form. Termination for cause: material breach not cured within thirty (30) days may result in termination. Effects: upon termination, Customer can export Customer Data for a limited period (e.g., 30 days). Thereafter, Company may delete retained data per the DPA.
14. Export Controls
Customer will comply with all export control and sanctions laws and will not permit access to the Services from embargoed jurisdictions or prohibited persons.
15. Governing Law & Dispute Resolution
Governing law: the laws of the State of Maryland, USA, without regard to conflicts of law principles. Dispute resolution: parties may choose binding arbitration in Maryland, or litigation in the Maryland state or federal courts.
16. Miscellaneous
Force majeure: neither party liable for delays caused by circumstances beyond reasonable control. Assignment: Customer may not assign rights without Company's prior written consent except to an affiliate or successor in interest; Company may assign to an acquirer. Entire agreement: these Terms, Order Form, SLA, DPA and AUP constitute the entire agreement between the parties.
17. Contact & Notices
Notices for legal matters: [email protected]
Address for notices: Score Infinity, LLC — 11405 Tall Forest Circle, Germantown, MD 20876, USA